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Operations Manager – Job Description

The Operations Manager shall report directly to the Executive Director


  • Responsible for ALL managerial and operational duties in the day-to-day operation of the Help Center to maximize its effectiveness in the community.  Support the Executive Director and the Board of Directors by providing regular reports on the financial and operational activities. 
  • Maintain high ethical and professional standards in dealing with all employees, volunteers, customers, clients, vendors, and anyone else encountering the Help Center and its daily operation.
  • Maintain a workplace that does not tolerate discrimination or harassment based on race, sex, age, color, national origin, or disability. 
  • Supply information needed for reports required by governmental, regulatory, and funding entities in a timely and accurate manner.
  • Order and maintain needed supplies within budgeted guidelines.
  • Maintain files regarding all financial operations and staff personnel files.
  • Ensure all new hire paperwork is completed and sent to appropriate designations.
  • Create and maintain employee scheduling and staffing.
  • Oversee the policies and procedures of the retail operation of the Help Center, including merchandising, pricing, advertising, sales, and bookkeeping.
  • Attend Board of Directors meetings as well as emergency meetings when requested.
  • Report any irregularities of employee or facility issues to the Executive Director.
  • Perform staff evaluations as required.
  • Coordinate the scheduling and management of volunteers.
  • Manage mark downs and the timing of mark downs.
  • Manage random and impromptu sales.
  • Perform other duties and responsibilities as may be required by the Executive Director.


  • Technical and computer skills a must.
  • Knowledge of Quickbooks, Excel, and Microsoft Office preferred.
  • Three to five years of management experience.