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Help Desk Coordinator – Job Description

The Help Desk Coordinator shall be directly responsible to the Operations Manager.

Duties and Responsibilities

  1. Greet and welcome clients seeking assistance.
  2. Interview and evaluate clients’ need and requests.
  3. Certify identity and eligibility of client for assistance per WCCHC guidelines.
  4. If client qualifies, complete client assistance as eligible.
  5. Serve as telephone receptionist and messaging.
  6. Maintain records of assistance, client files, logs, and monthly reporting.
  7. Observe confidentiality requirements.
  8. Maintain awareness and knowledge of other social service agencies/church benevolence programs.
  9. Perform other duties and responsibilities as may be required or assigned by the Operations Manager or Executive Director.


  1. Must have excellent personal skills with the ability to relate with a wide variety of individuals.
  2. Must have the ability to speak, read, and write clearly.
  3. Strong detail and organizational skills.